We want you to be happy with Pulse Analytics. This Refund Policy explains when refunds are available for paid subscriptions.

1. Subscription Cancellation

You can cancel your subscription at any time from the Billing page in your dashboard. When you cancel, your plan remains active until the end of the current billing period, after which it will not renew. You will not be charged again.

2. Refund Eligibility

14-day refund window. New paid subscribers may request a full refund within 14 days of their first payment if the Service does not meet their needs.
Annual plans. Refunds on annual plans are considered pro-rata within the first 30 days.
Renewals. Renewal charges are generally non-refundable. If you were charged for a renewal you did not intend to keep, contact us within 7 days and we will review your request in good faith.
Not eligible. Refunds are not available for accounts terminated for Terms of Service violations, or for usage beyond the trial/refund window.

3. Billing Disputes

If you believe you were charged in error, please contact us before initiating a chargeback so we can resolve the issue quickly. Chargebacks initiated without contacting us may result in immediate account suspension.

4. How to Request a Refund

Send an email to support@pluselytices.com with:

The email address associated with your account.
The date and amount of the charge.
A brief reason for the refund request.

We aim to respond within 3 business days.

5. Contact

Questions about billing or refunds? Email support@pluselytices.com.